Return Policy


We accept defective merchandise purchased on enroutejewelry.com for return or exchange. Because of personal sanitary issues, we don't accept earrings for return. 

Please email hello@enroutejewelry.com within 10 days of the order’s delivery date for authorization. All returns & exchanges must be processed by us before sending merchandise back.

Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of EnRoute jewelry. For returns received within 10 days of delivery, we’ll credit your original form of payment.