1. I forgot to apply my discount code.
To rectify this, we kindly ask you to contact our Customer Service team at your earliest convenience. Our dedicated team is ready to assist you in applying your discount to your recent order or provide guidance on how to apply it for future purchases.You can reach out to us via email customer@enroutejewelry.com .
2. What payment methods do you accept?
At en route jewelry, we offer several convenient payment methods to make your shopping experience as seamless as possible. Your payment will be charged at the time your order is placed, ensuring it's added to our fulfillment queue, even for items that are made-to-order or shipping at a later date. Please note that once an order is placed, we are unable to modify the payment method or currency.
Credit and Debit Cards
We accept major credit and debit cards, including Visa, Mastercard, and American Express. You can manually enter your payment details at the time of purchase. Please note that card restrictions may cause your bank to decline the transaction. En Route Jewelry reserves the right to validate payment details and may decline transactions based on the results.
You can choose PayPal as your payment method at checkout. Simply select PayPal and log into your account to complete the transaction. Once your payment is confirmed, you will be redirected back to the En Route Jewelry website.
- Klarna (US Customers Only)
We offer the option to split your purchase into 4 interest-free installments with Klarna for US customers for orders over US$35. The first payment will be taken when your order is placed, with the remaining payments automatically deducted every two weeks. Klarna will send reminders via email prior to each installment. Please note, if an automatic payment fails and new card details are not provided, Klarna may charge a late fee per installment. For any questions, Klarna’s Customer Service team is available to assist. Monthly financing through Klarna issued by WebBank. Other CA resident loans made or arranged pursuant to a California Financing Law license. NMLS # 1353190.
- Afterpay (US Customers Only)
Afterpay allows you to pay for your order in 4 interest-free installments. Like Klarna, your first payment is made when the order is placed, and the remaining payments are automatically deducted in two-week intervals. Afterpay is a flexible way to budget your purchase over time, with no added interest.
For an even faster checkout, we accept Venmo as a payment option. Simply select Venmo at checkout and complete your payment directly through your Venmo app.
You can use en route jewelry gift cards to pay for all or part of your order. To apply , enter the code at shopping cart or checkout. If your purchase exceeds the gift card balance, you can pay the difference with a credit card, debit card, PayPal, or other available payment methods.
- Foreign Transaction Fees:
Occasionally, a non-U.S. bank may apply a small fee for foreign transactions, which will appear as a separate charge alongside your order. Please note that en route jewelry does not receive any portion of this fee—it is solely imposed by your bank’s policy. If you have any questions about the fee, we recommend reaching out to your card issuer directly.
If you have any questions about payment methods or encounter any issues during checkout, feel free to contact our customer service team at customer@enroutejewelry.com for assistance.
3. How are refunds processed?
At en route jewelry, there are two ways we process refunds: either back to your original payment method or as a gift card, based on your preference.
Once we receive your returned item at our warehouse, it will take approximately 10-15 business days for our returns team to process the return. After processing, you’ll receive a confirmation email.
Once your return is processed, it typically takes 3-5 business days for the refund to reflect in your account, depending on your bank. If your credit card has been canceled or replaced, the refund will still be transferred to your new card by your bank.
For online purchases made with a Debit Visa Card, refunds are processed the same as credit card transactions and will appear in your account within 3-5 business days.
Once your refund has been issued to your PayPal account, you’ll receive a notification from PayPal. It may take 5-10 business days for the funds to appear in your bank account.
- Klarna (US Customers Only)
Refunds for Klarna purchases can take up to 14 business days to process. Klarna will automatically adjust your payment schedule, and any amounts already paid will be refunded to the original payment method. For further questions about your payments, please reach out to Klarna’s Customer Service team. Monthly financing through Klarna issued by WebBank. Other CA resident loans made or arranged pursuant to a California Financing Law license. NMLS # 1353190.
If you prefer, we can refund your order by issuing the refunded amount as store credit in the form of a gift card.
If you have any additional questions about the refund process, feel free to contact our customer service team for assistance.
4. Will I be charged duties, taxes and any other fees?
For U.S. orders, you will not be charged with duty, tax for other fees. For none U.S. orders, your package shouldn't be stopped by custom since our packages to your location will have custom&duty prepaid.
Even though this is not the case with our most international packages, there’s a small chance your package will be charged for custom/duty fee. If this happens you can send us the receipt and we are happy to refund you the amount. Hope this helps:)
5. Do you offer price adjustments?
We allow price adjustments for any orders received within 10 days. Please email customer@enroutejewelry.com if you need.
6. I placed an order but I was charged 2 times.
In rare cases, you may notice two transactions in your bank account after placing an order. Rest assured, this doesn’t mean you’ve been charged twice. What you're seeing is a pre-authorization request by your bank before the actual payment is processed. One of the transactions will be automatically reversed, and you’ll only be charged once for your order. Please email customer@enroutejewelry.com if you need further assistance on this.
7. What happens if I file a chargeback or dispute?
If something's gone wrong with your order, please email us first at customer@enroutejewelry.com. Our team can usually resolve refund, replacement, and quality concerns within 2–3 business days, which is much faster than going through your bank or payment provider.
Once a chargeback or dispute has been filed (whether through your bank, card issuer, PayPal, Klarna, Afterpay, or another payment provider), the case is handled through that process directly. While it's open, we're unable to issue separate refunds, exchanges, or replacements on the order, since the funds are already on hold with the payment network.
Once the chargeback or dispute is resolved, the order is considered closed. We will not be able to provide further refunds, replacements, or warranty service for the items on that order, and we may decline future orders from accounts with prior chargebacks or disputes.
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