FAQ


WHERE DO YOU SHIP?

En Route is based in the US.  We currently offer worldwide shipping. International packages may incur a duty fee at the customs. En Route cannot be held responsible for the duty fee incurred.

En Route is not liable for lost or stolen packages. If your package goes missing, we will contact our shipping carrier to track the delivery information, but we cannot be held responsible if an order shows confirmed delivery to the correct address.

CAN I CANCEL AN ORDER?

Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

HOW CAN I TRACK MY ORDER?

An email confirmation would be sent to you after you complete your purchase. When your package is shipped, you will get a shipping confirmation email from us with tracking number. You can enter the tracking number in the provided carrier website for more information. 

WHY CAN'T I SEE ANY SHIPPING PROCESS WHEN I TRACK MY ORDER?

Please note that our carrier tracking system can sometimes be slow to update. Please check the updated status after 48 hours of receiving our shipping confirmation email.

If you still cannot see any shipping information after 48 hours, please email us at hello@enroutejewelry.com for help. 

DO YOU ALLOW FOR RETURNS OR EXCHANGES?

If you’re not happy with anything about your order with us, we want to make it right! Drop us an email at "hello@enroutejewelry.com" within 10 days of getting your goodies letting us know you need to return or exchange something. Our customer support team will be glad to help you figure out a solution.We apologize for any inconvenience.