Shipping & Return
ZONE 1: United States
All our items are shipped from the US. Customers from the United States are eligible for domestic free shipping.
We estimate you will receive your order within 7 business days from the departure date if located in Zone 1. Please note we do not ship on weekends.
ZONE 2: Rest of the world
Customers from other places in Asia, Europe, Africa, etc can also purchase from En Route. International shipping usually can take 7-21 days to arrive. We offer free worldwide shipping for orders over $30. Shipping time may vary at the customs but we will try our best to ship as quickly as possible.
Please make sure all your shipping details are correct. Orders that are returned because of an invalid address may incur an additional shipping charge if they are reshipped. After an order has been shown to be delivered to a correct shipping address, we cannot be held responsible for lost or stolen packages.
Note: Our products do not include duty fee or tax in the prices.It’s important to be aware that tax and duty may be charged on top of the purchase price at the point of delivery
We accept defective merchandise purchased on enroutejewelry.com for return or exchange.
Please email firstname.lastname@example.org within 10 days of the order’s delivery date for authorization. All returns & exchanges must be processed by us before sending merchandise back.
Merchandise must be returned in its original condition. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of En Route jewelry. For returns received within 10 days of delivery, we’ll credit your original form of payment.