These are the shipping rates and return policy.

If you have any questions, please contact us.

Shipping Rates

All our items are shipped from the United States.

• United States

-We use USPS first class as default shipping method and a shipping fee under $5 is applied;

-We estimate you will receive your order within 3-7 business days after departure;

-Please note that we do not ship on weekends;

-Free shipping for orders over $40.

• Canada

-Default shipping method is USPS first class package;

-A shipping fee of around $10-$12 is applied to parcels shipped to Canada;

-We estimate you will receive your order within 7-21 business days after departure;

-Free shipping for orders over $40.

• International

-International shipping usually take 7-21 business days to arrive;

-Shipping time may vary at the customs but we will try our best to ship as quickly as possible;

-Please make sure all your shipping details are correct;

-Free shipping for orders over $40

Please keep in mind that:

-Our products do not include duty fee or tax in the prices. It’s important to be aware that tax and duty may be charged on top of the purchase price at the point of delivery;

-Orders that are returned because of an invalid address may incur an additional shipping charge if they are reshipped. After an order has been shown to be delivered to a correct shipping address, we cannot be held responsible for lost of stolen packages;

-India and Philippines can only access DHL express shipping method due to economic shipping method does not function in these 2 countries.

If an order is returned to us due to invalid/insufficient address, or unclaimed.

A reshipping fee would incur as following:

-Domestic orders: $5

-Canada orders: $11.5

-Rest of the world: $13.5

Return Policy

We accept defective merchandise purchased on enroutejewelry.com for return or exchange.

Please email customer@enroutejewelry.com within 100 days of the order’s delivery date for authorization. All returns and exchanges must be processed by us before sending merchandise back. Please note that we do not cover international shipping cost for return/exchange. You are responsible for your own return process and fees might incur during the process. Once we have received the returned item we will issue you a refund.

Merchandise must be returned in its original condition. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of En Route jewelry. For returns received within 100 days of delivery, we’ll credit your original form of payment.